If Your Company Portal appears to display incorrectly, i.e., if the layout of a screen appears to be broken, this may be the result of Internet Explorer automatically adding yourcompanyportal.com to it’s ‘Compatibility view list’
Remove Your Company Portal from the compatibility view list:
- In the browser, click on the Cog icon, beneath the X (close button)
- Click Compatibility View Settings
- There will then be a box labelled ‘Websites you’ve added to compatibility view’, and JustAccounts will probably be in this box.
- Select JustAccounts and remove this from the box.
- Close this box and the screen should then re-load and appear correctly.
If this doesn’t work, please contact the team immediately and we will help you.