If your username and/or password are incorrectly submitted multiple times and in one session, your account will lock. This is a necessary precautionary measure designed to prevent any illegitimate and sustained attempts to log-in to your company portal.

If your account is locked, please follow these steps to solve the problem:

  1. Double check your username and password and try log-in again after a few minutes
  2. If your account remains locked, try reset your password. There’s help for that at http://userguide.yourcompanyportal.com/how-to-login-or-resetting-your-password
  3. If the problem persists, please let the team know and they’ll contact you with more help.